Last updated: April 2026

This Privacy Policy describes how Gemstone Dice ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gemstonedice.com.au. By using our site, you agree to the collection and use of information in accordance with this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the "Last updated" date above.

Information We Collect Directly from You

When you make a purchase or interact with our Services, we may collect:

• Contact details: your name, address, phone number, and email.
• Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: your username, password, and other information used for account security.
• Customer support information: any information you include in communications with us.

Information We Collect Automatically

When you visit our Site, we may automatically collect usage data including your IP address, browser and device information, and how you interact with the Site. We use cookies, pixels, and similar technologies to collect this data.

Information from Third Parties

We may receive information about you from vendors and service providers who support our Site, such as Shopify (our e-commerce platform) and our payment processors. Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to process payments, fulfil orders, manage your account, arrange shipping, and facilitate returns and exchanges.
• Marketing and Advertising. We may use your information to send promotional communications and show you relevant advertisements. You can opt out at any time. If you are an EEA resident, the legal basis for this is our legitimate interest under Art. 6(1)(f) GDPR.
• Security and Fraud Prevention. We use your information to detect and prevent fraudulent or malicious activity. We recommend keeping your account credentials safe and contacting us immediately if you believe your account has been compromised.
• Service Improvement. We use your information to provide customer support and improve our Services.

Cookies

We use cookies to power and improve our Site, remember your preferences, and run analytics. For details on Shopify's cookies, see shopify.com/legal/cookies. We may also allow third parties to use cookies on our Site for advertising purposes.

You can set your browser to reject cookies, but this may affect site functionality. Blocking cookies may not fully prevent information sharing with advertising partners.

Cookie Consent for EU Visitors

If you are visiting from the European Economic Area, we will request your consent before placing non-essential cookies, in accordance with the GDPR and the ePrivacy Directive. You may withdraw consent at any time through the cookie preferences link in the footer.

We recognise the Global Privacy Control (GPC) signal as a valid opt-out request for sharing and targeted advertising. Learn more at globalprivacycontrol.org.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• With vendors who perform services on our behalf (e.g., payment processing, shipping, analytics, cloud storage).
• With business and marketing partners, who will use your information in accordance with their own privacy notices.
• When you consent to disclosure, such as through social media integrations.
• Within our corporate group, in our legitimate interests to run our business.
• To comply with legal obligations, enforce our terms, or protect our rights.

We do not sell your personal information to third parties. We may share certain data with marketing partners for targeted advertising. Where applicable law defines this as a "sale" or "sharing", you have the right to opt out — see Your Rights below.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy practices of other sites and recommend reviewing their policies before providing any personal information.

Security and Retention

We take reasonable precautions to protect your personal information, but no method of transmission or storage is 100% secure.

As a general guide to how long we retain your information:

• Order and transaction data: 7 years from the date of purchase, for Australian tax and legal compliance.
• Account information: for as long as your account is active, and a reasonable period thereafter.
• Marketing preferences: until you opt out or request deletion.
• Usage and analytics data: up to 2 years.

After the applicable period, we will securely delete or anonymise your information unless a longer retention is required by law.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: request access to the personal information we hold about you.
• Deletion: request that we delete your personal information.
• Correction: request that we correct inaccurate information.
• Portability: receive a copy of your information or request its transfer to a third party.
• Opt out: direct us not to "sell" or "share" your information for targeted advertising. Visiting with GPC enabled will automatically be treated as an opt-out request.
• Restriction: ask us to stop or restrict processing.
• Withdraw consent: where we rely on consent, you may withdraw it at any time.
• Appeal: appeal our decision if we decline your request.
• Communication preferences: opt out of promotional emails at any time using the unsubscribe link. We may still send transactional emails about your account or orders.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we handle your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. Australian residents can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. EEA residents can find their supervisory authority at edpb.europa.eu.

International Users

Your personal information may be transferred, stored, and processed outside the country you live in. If we transfer your information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, email us at hello@gemstonedice.com.au.

For the purpose of applicable data protection laws, we are the data controller of your personal information.